Frequently Asked Questions

Why won’t the chat icon show on my store?

Check you have the correct spelling for your Facebook page.

What locations can I display the chat icon in my store?

The most popular position to use is ‘right bottom’ because it’s most similar to Facebook Messenger itself.

Is Facebook Chat Flux compatible with Mobile?

Of course – Facebook Chat Flux is fully mobile responsive.

Which colours can I use for the icon?

The colour of the icon and background colour are fully customisable. You can use the default blue and white icon, or colour scheme that compliments your store.

I’m having trouble, what should I do?

Log a support ticket using the form just below this and we’ll gladly help you with your problem.